"We looked at several potential vendors for this service and we decided on Kodak because of their flexibility, responsiveness and absolute dedication to the customer experience", stated Ken Murray, Vice President of Service and Support, Rackable Systems. "This contract enables us to rapidly respond to customers' request for support in new locations where Rackable is not currently present. In addition to enhancing our geographic coverage, by utilizing Kodak's logistic network, we are now able to provide higher level, faster response time, mission critical support levels for our customers."

With many companies trimming their technology spending, IT and outsourcing services continue to play a growing role in helping organisations manage costs and meet their core business needs. Effective data centers depend upon a mix of innovative technologies and service-based applications to increase efficiency and flexibility. Rackable Systems' portfolio of servers and storage units are designed to provide data centres with technology components that combine cost-effectiveness and performance for best value. Kodak will support Rackable customers in the following regions: North America, Europe, Japan and greater China.

"The growth of business information coupled with a need for rapid access to this data is placing a heavy demand on data centres to become more efficient through the combination of technology and service offerings", stated Dolores Kruchten, General Manager, Business Solutions and Services and Vice President, Eastman Kodak Company. "Because these demands typically cannot be met by a single vendor, KODAK Service and Support provides a multi-vendor service approach across a wide range of products that enables our professionals to meet the changing needs of a comprehensive information management system."

KODAK Products are backed by KODAK Service and Support. KODAK Service and Support is made up of more than 3000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.