As part of the SSPlus agreement, the SGI Customer Service Centers (CSC) will act as the first point-of-contact for customers needing product support. The SGI CSC will deliver multi-lingual technical support and will be responsible for data collection, entitlement, and problem isolation. Additionally, SGI will handle issues requiring field support, while Verari addresses backline support on design or engineering issues.

SGI will deliver support offerings equivalent to those SGI provides its own customers, ranging from next-business-day on-site response to four-hour on-site response available 24x7 to large enterprise customers. Additionally, the SGI Global Logistics organization will manage spare parts for Verari from strategically placed locations and will be responsible for transporting, storing and delivering those components throughout the coverage area.

Verari and SGI collaborated on a comprehensive plan to train SGI support personnel on Verari products to establish a seamless support process.

"SGI is a tier-one service provider that will greatly enhance the Verari support organisation", stated Doug O'Shaughnessy, Verari's Vice President of World Wide Service and Support. "SGI's responsiveness and flexibility to Verari's business requirements, and our customer's service requirements, were key components to our decision to contract with SGI. Additionally, SGI's ability to scale service offerings as Verari grows, and their track record and strong customer service reputation in the enterprise computing space, were differentiators that Verari Systems required. We are extremely pleased with the cooperation, professionalism, and support that SGI gives Verari."

"Silicon Graphics Inc. is honoured to partner with an innovator such as Verari Systems. The relationship is one that was formed with our shared customers in mind - Verari bringing their unique technology offerings to their clients, and Silicon Graphics extending Verari's value propositions by applying our operational excellence and best practices in global services to enrich the customer experience", stated Barbara Stinnett, Senior Vice President & Chief Customer Officer, Worldwide Customer Operations, SGI. "By joining the SGI Support Systems Plus program, Verari is communicating to their clients their importance and Verari's commitment to customer satisfaction."

The SGI Support Solutions Plus program offers companies, OEMs, integrators and other partners with limited, or no, support infrastructure, the ability to leverage SGI's expertise to provide services on their behalf. The SSPlus program provides multi-vendor support, world-class technical expertise and call center capability, as well as logistical services to existing and new customers.

"SGI extends Verari's services to allow 24/7/365, 'follow the sun' support to any location in the world. SGI has one of the highest services customer satisfaction scores in the business and has received awards on a consistent basis for its quality of deep technical content and service innovation. We are pleased to bring our practices and value to Verari Systems, and being part of the Verari team who continue to elate their customers", added Barbara Stinnett.